Small Enterprises Development Company (SEDCO)

Providing customer care and delivering a first class customer service is about creating the right impression first time - a must for businesses that deal directly with the people. To be successful, customer care requires an understanding of customer expectations and the skills to exceed that expectation, even when faced with difficult customers. This training course - customer care - is both practical and interactive, providing the personal and professional skills required for business people or staff who are often the first point of contact for customers. Throughout the course you will have the opportunity to practice customer handling skills with role play, practical exercise and in discussion groups, enabling a confident return to the business.

Course Objectives

To Make one understand the impact of good/bad service.
Take more responsibility for complete customer satisfaction.
Handle customer objections and complaints positively.
Enhance the reputation of the company.
Create and maintain a professional customer-led image.
Learn how to develop customer empathy.
Remain calm even when under pressure.

Gather information, even in a tense situation, in order to deal with the real problem.
Defuse customer anger and build rapport.
Communicate with confidence and assurance.
Maintain professionalism under pressure.

(Contact Us)